Hello my name is ***** ***** I will help you with this.
For now please let me know if you have paid for all the installation?
If so how much was it please?
Ok - do you know the cost of putting it right?
Sure. Have you got any second opinion on prices to finish etc from others?
Ok, so less than the £150 you have withheld?
Ok, then you should write and set out that you want them to finish it within 7 days otherwise you are going to keep the £150 on the basis it will cost you £100 to get someone else to do it and £50 compensation
Make sure you send a copy recorded delivery and keep one for yourself.
If they do not reply within 7 days then you should go ahead and get the job complete
The option is then for them to try and reclaim the £150 back
I think based on what you have said they would not be successful.
Can I clarify anything for you about this today please?
Yes I asked what the cost of getting it done was, you said £100
What is the cost of replacement parts from other suppliers?
Ok - can you get other quotes?
Are you able to respond?
Or it is so very unique there is simply no one else that does it?
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