Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : I am sorry it is sad news. You have a limited time in which to reject goods IE have a replacement.
Alex Watts : If you opt for a repair then you can not later claim a replacement.
Alex Watts : Therefore as you accepted an initial repair you can now only accept a further repair.
Alex Watts : I am sorry if this is not the answer you want and certainly not the one I want to give you but I have a duty to be honest
Alex Watts : Can I clarify anything for you about this today please?
The retailer arranged the repair to be carried out
Alex Watts : Yes and I assume you accepted the intiial repair, ie to have it done?
we actually rejected the repair and asked for a replacement worktop., but the retailer declined.
the retailer wants to do a second repair
Alex Watts : But you allowed the first repair to be done?
that is correct
Alex Watts : Then sadly you can't demand a replacement, you are only entitled to further repairs.
Alex Watts : I am sorry but I have to be truthful, even if it is not what you want to hear
Alex Watts : If you had not allowed a first repair then you could have rejected in total
Thank you very much for your advice. I take it I will have to pay for another worktop
Alex Watts : I am sorry.
Alex Watts : Can I clarify anything else for you?
At the present time no thank you.
Alex Watts : Can I help you with anything else today?
Alex Watts : Ok. If I could ask you to rate my service before you go today, the button should be at the bottom of the screen.
Alex Watts : If you do need more help please click reply.
Alex Watts : Enjoy the rest of your day and good luck with this.