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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 48466
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
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i orde what do you think red a suite from Harveys on the 13/07/14

Customer Question

i orde what do you think
red a suite from Harveys on the 13/07/14 2 twos and a chair they said it would take 8-10 weeks for the manual and 12 weeks for the electric .i phoned on the 10th.of Oct. i was ofered 10percent which was £288.00 then and they would look firther into it when the rest of the suite arrived to-day the 25/11/14 the rest arrived i phoned again and got offered the delivery charge which is £59.00 and that i should contact you i do think after all the time i have waited it was a poor excuse of compantation
MR E Kennedy
order number 86918889
Submitted: 2 years ago.
Category: Law
Expert:  Ben Jones replied 2 years ago.
Ben Jones :

Hello, my name is ***** ***** it is my pleasure to assist you with your question today. The issue with pursuing them for further compensation is that in law you can only really ask them to cover you for losses which you have suffered as a result of this delay. For example if you had to get other furniture to replace the one that was missing, as a short-term fix, then you may have been able to claim for these costs, but if all you suffered was a delay and inconvenience and you did not actually suffer real losses, then the law will not compensate you any further.So the offer you have received so far is probably more than you what you would get if you took this further, such as to court.

Ben Jones :

It does not stop you from trying to uh them further and hoping that they exercise their customer satisfaction skills to try and offer you more but if they refuse, then be realistic abort what you can actually get if you were to legally challenge this, and it is unlikely to be more than what you have already been offered

Ben Jones :

Happy to answer any related queries if you have any?