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tdlawyer
tdlawyer, Lawyer
Category: Law
Satisfied Customers: 1096
Experience:  11 years experience of general practice.
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WE ARE A CLEANING COMPANY FOR 12 MONTHS OUR CLEANER SUPPOSEDLY

Customer Question

WE ARE A CLEANING COMPANY
FOR 12 MONTHS OUR CLEANER SUPPOSEDLY DID 2 HOURS CLEANINGEACH WEEK NIGHT FOR A CLIENT.
THEY PAID ON TIME EVERY MONTH WITH JUST A FEW MINOR COMPLAINTS WHICH WERE DEALT WITH ALONG THE WAY.
IT TRANSPIRES THAT THE CLEANER DID NOT NEED THE FULL 2 HOURS.
THE CLIENT NOW DEMANDS A REFUND OF THE HOURS NOT WORKED.
THE INVOICES THEY PAID DID SAY 5 X 2 HOURS CLEANING.
THEY CLAIM THEY ARE PAYING FOR HOURS AND DEMAND A REFUND
I SAY THEY PAID FOR CLEANING AND THE PLACE WAS CLEANED.
ADVICE PLEASE
Submitted: 2 years ago.
Category: Law
Expert:  tdlawyer replied 2 years ago.
Customer:

HI, thanks for your question.

Customer:

My name is ***** ***** I can assist you with this.

Customer:

Do you have a written contract with the company concerned that you're cleanring for?