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Jenny
Jenny, Solicitor
Category: Law
Satisfied Customers: 6307
Experience:  Qualified Solicitor specialising in Employment Law and general legal matters. Please start your question For Jenny Only
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WE ARE A CLEANING COMPANYA CLIENT HAS 2 HOURS CLEANING

Customer Question

WE ARE A CLEANING COMPANY
A CLIENT HAS 2 HOURS CLEANING EACH WEEK DAY EVENING
THEY HAVE PAID PROMPTLY EVERY MONTH FOR 12 MONTHS.
IT TRANSPIRES THAT THE CLEANER DID NOT NEED THE FULL 2 HOURS
THEY ARE DEMANDING A REFUND OF UNWORKED HOURS
THE INVOICES SAID 10 HOURS CLEANING
THEY SAY THEY WERE PAYING FOR HOURS AND WANT A REFUND.
I SAY THEY WERE PAYING FOR CLEANING AND THE PLACE WAS CLEANED AND THEY WERE HAPPY AND PAID.
ADVICE PLEASE
Submitted: 2 years ago.
Category: Law
Expert:  Jenny replied 2 years ago.
Customer:

Hello my name is ***** ***** I am happy to help you today. Did you have a written contract with the client?

JACUSTOMER-41s2yluj- :

no

Customer:

Sorry for the delay in responding. Does the invoice specify the hours that should have been spent cleaning?

JACUSTOMER-41s2yluj- :

the invoice details quantity 10 and rate £10 total £100 hours are not specificaly mentioned but it is certainly implies

JACUSTOMER-41s2yluj- :

i could email you a copy invoice

Customer:

Hi I am sorry for the delay, yes please could you send the invoice?