Hello and thank you for your question. I will be very pleased to assist you. I'm a practicing lawyer in England with over 10 years experience.
May I confirm you paid the monies in physical cash as you say (as opposed to for example debit card)? If you did pay in cash do you have a receipt for your payment?
Do you have any of the conversations in writing or were they all verbal?
yes have recept
have spoken to them but only promise and nothing else
Thanks. Finally do you have a copy of the advert for the property showing the original rent before they increased it or something similar? If not could you get a copy?
they gave to us documents to full up this i have only
Thanks. The first thing to consider doing is putting something in writing to the agency. The reason for this is that if you are relying on verbal conversations, unfortunately, some agencies will change their version of events to fit what is best for them. Therefore it is good to have something between you in writing-email is fine.
to email them
You could consider emailing the agency referring briefly to what happened and your conversations and in particular, their assurance that they would return your deposit going on to say that you are concerned that you have still not received the return of your money asking them to confirm how and when they propose to return this within the next say 24-48 hours.
If they do not reply or do not give you a clear answer, you can consider a further email to them advising that you are disappointed that they have failed to return your money as they agreed and in the circumstances you will have little option but to consider complaining to any ombudsman which regulates them and applying to the County Court for an order that they return monies
many agencies, though not all are members of an ombudsman service and if they are, you can complain initially to them if you wish without any charge. You can check to see if the agency in question is a member of an ombudsman using the following link:
If the agency is not a member or you prefer not to use an ombudsman service you can sue the agency for the money in the county court. it is very easy and you can issue a claim online using the following link:
A pleasure. If you are forced to issue a claim in the county court, please do not hesitate to come back to me and I will be very happy to guide you through the steps you need to take without further charge.
Have I been able to help you with all your questions on the above?
Good luck with recovering your money.
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