Hello Sam my name is ***** ***** I will help you with this.
Have you received a breakdown of how it was calculated please?
Yes - total bill for period of 1st July 2014 - 31st March 2015 (minus discount of £192.32) for being only working occupant) = £576.95.
Made up of 3 payments of £192.95 on 01/12/14, then £192.00 on 01/01/15 and £192.00 on 01/02/15
There's a 25% reduction if there is only one working member of the household and the rest are full time students. That's what the 'disregard' must represent.
Checked with the council? No. Can't get hold of them to check anyway, by email or phone.
I would check with the Council. You are first entitled to a 25% discount as a single person and then 100% exemption on those remaining occupants.
I would certainly ask for a breakdown
Really it should be that any changes reported within 30 days to make sure you have an accurate bill
But you can contest it, if they do not provide a breakdown
But in short if you are single you are entitled to 25%
If there are students you are entitled to 100% for those students.
Can I clarify anything for you about this today please?
OK thanks. Going back to my original question - will I be in trouble if I haven't paid the fee requested by the date they specified?
In trouble no
Does that help?
OK - to clarify - if I wait for a response from the council, following my query, and that response in writing comes after the date that they requested the first payment, I'm unlikely to face any penalty (that may affect my credit rating)?
OK, thanks. That's all clear now - thanks for your help.