First of all, we were not told we were signing the contract. After agreeing on the cost, the sales rep gave me the document to fill in the company's name and address and our signature. So, no we did not read the document as we always assumed businesses are done in trust. Furthermore, if there is a delivery and installation cost, why did he not advise us of that during the discussion on the costs. Same with the cancellation charge.
What about the issue of the agreed monthly cost and the terms. We agreed on a cost of £35 per month and the two year break clause with option to return the equipment. None of these were mentioned on the document which is now deemed the contract.
Also, are they not obliged to provide us with a copy of the contract prior to delivery and installation.
I am not sure if you read my earlier replies to the previous Expert but on the county court form, the particulars of claim states they have sourced, stored, prepared and delivered the equipment to us instead of stating it as cancellation fee. We did not take delivery of the equipment.
If you wish we can forward a copy of the document we signed with the Claim Form.