Hello my name is ***** ***** I will help you with this.
For now please let me know whether it is a Local Authority property?
No it is a privately owned house. The owner has a history of poor maintenence.
Do you know the cost of repair to your side?
This is not a local authority issue, they will not be interested.
Generally the property is in poor condition which the tenant is happy to live with, maybe the rent is low.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thanks Alex that is fine
Can I help with anything else today?
All OK thanks. If problems develop I will be in touch
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Actually just one thing any issues about entering his property to repair the roof. The repair can be done from outside with access via my property
Permission should be needed but the law says you can't refuse otherwise they can get a Court order
Does that help?
Will I have to put them on notice say 48hrs?
Yes you do need to give notice of course!
Thanks. I am due to talk to the managing agents again tomorrow before taking further action
Sorry went away. All OK for now