I have asked when did you order and when did they deliver?
Are you able to respond?
If you ordered it from home then you have a cooling off period of 14 days.
If they did not give you that then the cooling off period has NOT started.
Therefore you can cancel even though you have taken delivery as if they have not given you a cooling off period, the clock has not started.
You can therefore cancel and get a full refund as the cooling off period has not started
Can I clarify anything for you about this today please?
Great. Can I help you with anything else?
If this answers your question could I invite you rate my answer before you leave today.
If the system won’t let you please click reply.
Please bookmark my profile if you wish for future help: http://www.justanswer.co.uk/law/expert-alexwatts/