Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know whether you have made all the payments and on time in accordance with the court order?
JACUSTOMER-4ty1r2vg- : Yes when the order was made about 10 months ago I have paid the same amount each month by card 904.45 which includes the arrears.
Alex Watts : So are they refusing payment ?
JACUSTOMER-4ty1r2vg- : No they took the payment then said our account was with litigation dept but they closed till tomo and we will receve a letter to say it with someone else for collection . What do u think this means ?
Alex Watts : Have they ever said before that its in litigation?
JACUSTOMER-4ty1r2vg- : Only before the suspended order was made. Last communication we had was a letter a month ago saying they had done a 30 adjustment refund on our account balance and had adjusted the pre arrear monthly payment by £3 down . We were gonna carry on making our usual payment
Alex Watts : I would not worry, you won't lose your house. As long as payments are made in accordance with the court order they can't do anything.
Alex Watts : So make payments in the court order and they can not touch your home.
Alex Watts : I hope this reassures you.
Alex Watts : Can I clairfy anything for you about this today please?
Alex Watts : .
Alex Watts :
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