HI. I gave my van to an alarm company to fit an alarm. when they returned the vehicle I noticed a constant ticking noise from the central locking system. when I gave my vehicle to the dealer they told me that the alarm guys damaged the board. I have spent a total of £500 plus almost 2 days at the dealers back and worth. and 10 days of my van off the road. Estimate worth in total damages of £2000. All I asked from the alarm company was to refit my alarm and credit me £500 that I paid towards additional work. and they refuse to compensate me. Do I have a case to sue them? and if yes how and where can I do that ?
Thanks in advance.
Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
within 14 days that the damaged was done or within 14 days that I have paid for the damage?
note that this issue goes back to last april. and I have been arguing with them about that.. when they finally verbally agreed that I should just fix it and they will sort it out then it took me a few more months until I found time to drop the van at the dealer.
But the van was at the dealer last week and I paid for the damages last week. so that's within 14 days.
14 days from now.
You have 6 years to bring a claim so don't worry about time
Does that clarify?
so the "14 days" stands for 14 days from when you send them a request?
Thanks I think that clarifies it.
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