Alex Watts : For now please let me know whether you ever saw a spare wheel?
Oh yes the spare wheel can be seen from behind the car and was certainly there when the car was taken away
Alex Watts : Do you know The cost of replacement ?
I'm unsure however i had just recently paid £68 for a new tyre to be put on it
Alex Watts : You need to get a quote for a replacement
Alex Watts : You should get a quote, this forms your loss
Alex Watts : You need to write and set out your losses and request a refund from the garage within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
and then what the garage is refusing to replace it and the insurance company is saying there is nothing they can do
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I claorfy anything for you about this today please?
would i issue the court proceedings to the garage or the insurance company and also i dont have any proof
Alex Watts : You would have to if the inaurance company refuse
Who do i sue insurance company or garage ?
Alex Watts : Garage. But I would name both as it does not cost any more
Alex Watts : does that help?
Alex Watts : Can I clarify anything else for you?
no i think thats all thank you
Alex Watts : Great. If I could ask you to rate my answer before you go, the button should be at the bottom
Alex Watts : If you need more help please click reply
Alex Watts : thanks. Good luck with the claim