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Alice H
Alice H, Solicitor/Partner
Category: Law
Satisfied Customers: 2850
Experience:  Partner in national law firm
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Dear Sirs, please help, I purchased a double iron gates

Resolved Question:

Dear Sirs, please help,
I purchased a double iron gates from a firm i found online,
when i received the good there was a difference from what i was expecting. - The vertical bars where square not round.
I brought this to the attention of the manufacturer / supplier, they informed me that all the products had square bars as standard and that i should have specified round when ordering them.
However, although i found them online, i placed the order via the email where the lady i was communicating with did not bring this to my attention, and when reviewing this on there web site i could find no section that made it clear and obvious that i needed to specify.
The company are not budging.
Submitted: 2 years ago.
Category: Law
Expert:  Alice H replied 2 years ago.
Alex Hughes : Good afternoon. Are you saying this error was yours or theirs?
Customer:

Hi,
I'm saying it's their error, not informing me that their policy is square bars as standard and that i needed to specify.

Customer:

, they did not make it obvious or point out that i needed to specify

Customer:

for alex hughes.

Alex Hughes : OK. Could you clarify this - what made you think the gate would be circular rather than square?
Alex Hughes : If goods don't match their description and you have only had them for a very short time and not used them, you should return them to the seller and claim a refund.You can do this regardless of where you bought the goods, for example in a shop, on the internet, or from a catalogue. It also doesn't matter whether you bought the goods from a private seller or from a business.You should say that the goods have been 'misdescribed' and you would like a refund under the Sale of Goods Act 1979.
Alex Hughes : You seem to be saying the gates you purchased were not as described, therefore, you are entitled to a refund. If the supplier will not budge, give them a 14 day ultimatum and then sue them in the County Court for the full purchase price.
Expert:  Alice H replied 2 years ago.
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Expert:  Alice H replied 2 years ago.
If goods don't match their description and you have only had them for a very short time and not used them, you should return them to the seller and claim a refund.You can do this regardless of where you bought the goods, for example in a shop, on the internet, or from a catalogue. It also doesn't matter whether you bought the goods from a private seller or from a business.You should say that the goods have been 'misdescribed' and you would like a refund under the Sale of Goods Act 1979. You seem to be saying the gates you purchased were not as described, therefore, you are entitled to a refund. If the supplier will not budge, give them a 14 day ultimatum and then sue them in the County Court for the full purchase price.
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