I have home insurance with Direct Line. My wife made the booking with one of my cards, which is a Nat West Black account, which also may have some insurance - I'll have to check that to be sure, though.
What is the hotel's liability?
There was no room safe
The rooms had standard door locks, not mortices. The police said they would be easy to 'credit card'. Alternately it could have been a member of staff with a key
the claim would be for just under £7K
yes of course
should i wait to see what they offer before demanding a refund
what would i be liable for if i take it to county court and lose
ok thankyou thats been very helpful. can i contact you again later in the week if needs be?
one last thing - there is a report on trip advisor.com of this happening to a guest before.
i told the staff this and the snooty response was 'that was a fraud'
the way i was treated by the hotel was very similar - that my wife and i were lying
we were very upset
is it best to contact the owner of the hotel rather than staff - i have found out who he is.
ok thats great
thankyou very much
I'll rate excellent and pay now. thanks for your time :)