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Hello my name is ***** ***** I will help you with this.
Just to confirm it has a 3 year warranty?
How did you pay for the goods?
Ok and its a 3 year warranty?
Do you know how to get it fixed? Does it need a new dome or repair?
I think l need a new one and its covered for 3 yrs
And they are refusing to do this?
He tells me he gets a picture on his tester machine but not on my tv and yes they are refusing to do anything about it
Engineer says he will keep coming out until it goes
Do you know the cost of getting a new one?
You need to write and set out your losses and request a they replace or refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not replace or refund refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
I need to no if l can get my money back
Yes I think you can - did you not see my response above?
The goods are not as described, fit for purpose or of suitable quality as per the Sale of Goods Act
Does that help?
Thank you for your help