Hello my name is ***** ***** I will help you with this.
Do they have terms and conditions on that internet page? If so does that say when it ends?
Not the page selling the Fan Heater
Ok. Do you know the cost of the free vac?
They claim it is worth £199.99
The Fan Heater cost £389.99
Ok - you need to write to Dyson and ask them to honour the agreement or say you will go to Court. Make sure you send this letter recorded delivery and keep a copy.
If they refuse then you can issue proceedings for 'specific peformance'
You will need to complete form N1
And take it to your local County Court.
The Court will issue a claim and the other side will be sent a copy.
If the matter is defended it will be set down for a hearing and a Judge will decide whether or not to make them give you the vac
Can I clarify anything for you about this today please?
There will be Court fee to pay to issue the claim and hear it, but if you win you can get those back from Dyson
No the information you have given is fine.
Great. Can I help with anything else today?
No that is all I need.