Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know whether you have travel insurance ?
Alex Watts : It's bad news I am afraid. If you did not have insurance you have lost what you have paid.
Alex Watts : If you were insured this would have covered the event.
Alex Watts : but sadly you can't claim a refund.
Alex Watts : I am sorry if this is not the answer you want want and it's certainly not the one I want to give you, but I have a duty to be honest
Alex Watts : Can I clarify anything for you about this today please.
but l cant even change the dates
Alex Watts : If you are more than 8 weeks from departure you should lose only a deposit.
Alex Watts : Less than 8 weeks then you have lost the lot.
Alex Watts : Yes you can't change dates because you made a contract to go on certain dates
Alex Watts : You can't change it now, I am very sorry
l did not know about my illness
Thank you l am going to see if l can change my name on the ticket.thnak you