Hello, I am a solicitor with 20 years experience. I will try to help you with this.
Have they returned any money at all to you yet?
no communication from them at all
Not you just the company Red Button
am I getting any more service as I cannot wait here much longer
Your inly effective way of getting your money back is to issue a claim for recovery in the small claims court.
Follow this link for the government site on how to issue proceedings. https://www.gov.uk/make-court-claim-for-money/overview
thanks how do I do that
You should send them another letter before commencing proceedings setting out precisely what they have done wrong and precisely how much money they owe you. You should give them a specific time limit for paying you the money they have unlawfully retained. This would usually be 14-21 days. You should tell them in the letter that if you do not receive payment within the time limit you will commence proceedings against them for the sum specified + interest + your experiences in bringing the case and issue the claim, probably easiest to do on line.