Thank you Alex. I thought this. I thought is odd that she would use that term and then not suggest and offer she had in mind. All that she did was tell me how she felt that we had breached her contract with us.
The points she raised about breaching the contract are issues I must investigate and discuss with my team, and going forward I'll need to refer to these if she takes legal action.
She has asked: "Just to be clear, we both agreed at the start of today's call that it was a without prejudice off the record conversation."
what is the best way to respond?
Should I suggest we have another chat and that she can discuss her settlement ideas?
Or should I just leave it as a simple response as you've suggested?
You've been very helpful.
That's all for today thank you.
I've now received a letter regarding Breach of Agreement from the Franchisee.
Are you there to discuss?
Will do :)