Creative was signed off quite early, and yes they were informed of lateness and reasons
Alex are you there?
Wow..please give me more than 1min to answer, as soon as i got the email i clicked in and you've already gone?
Okay, what the next question please?
Yes i remember this advise, however they have now said because of the server compatibility issue that they cannot get another company to continue/complete our work.
Yes their server is not compatible with the website, however we have made it available on another server but they have rejected because they can not connect their back office admin. We have said that we have never allowed or taken into account/priced or commented on connecting other facilities to the website, so it can be a reason for rejection.
No it was not.
We did reach a compromise agreement and new settlement, however when we tried to install on their server we found the compatibility issue.
No they did not; as a business we do not connect back office admin systems to websites, it is not within our skill set. Obviously they had prior knowledge of their internal systems and assumed that they would be able to connect without asking/checking.
When we offered their website, as part of a compromise agreement that superseded the previous contract, we found that their server was not compatible, we then offered a solution with a different Linux Server they rejected and informed us only at that time that they had a software program that would only work on their Windows server...which is not compatible with a Linux Server.
We knew they had back office systems but had no knowledge of what/how/when they planned to connect to their website and were never asked or informed about their current software which would have affected the specification form the outset
They are asking for refund because we failed to hand over a 100% fully working website, detailed in our contract, I have said that we could not arrive at that position as they terminated our services at a critical stage...handover and snagging. They claim that there were too many errors/problems and that they had lost confidence in our ability to complete the work.
Last part Alex because the website was late, partly (60%) our fault, determines that the full term of the contract and c20 weeks beyond, how do we apply our contracted terminating fee calculation clause?
Thanks, ***** ***** weekend