Hello my name is ***** ***** I will help you with this.
Do you know whether they can be repaired?
yes they could be repaired but this has been going on for over a year now and thay have taken them away twice and both times told me that thay would be brought back exactly how thay should have been made only for them to be returned made even worse
Ok - what you need to do is get a number of quotes for getting the work by others, this forms your loss
You need to write and set out your losses and request a payment within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If the loss is MORE than £8,500 then you can claim the differene.
If its less than £8,500 you would need to pay them the balance
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?