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Charges were for adult care, d.debit since 01/2010 to 22/11/2013 all paid no problem, then bill in dec 2013, not taken from bank!, then jan 2014 to 10/2014 all paid, again, no problem. person at council informed me they had a change in their systems and d.debit not taken,!! have been told they do not send reminders as pay by d.debit. No response as to why it has taken 12months to be highlighted!!