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Hello Michael my name is ***** ***** I will help you with this.
For now please let me know had the survey been carried out correctly, wouldnt it still be 2 panels short because of space?
Hi Alex:..Yes, the two panels in question spilled over on to the neighbours roof, and there was no way for any re-arrangement to accommodate 16 panels on the given space
Sorry:..photographic evidence of before and after is available
Ok - so in any event it could only have ever been a 14 panel system?
Yes.. that is correct
Ok - what is it you want to to achive?
* achieve *
My daughter payed for a 16 panel system...She has got a 14 panel system which is only capable of producing 87.5% of the quoted return. Our claim to the company is a refund of 12.5% of the price paid[£6,900.00] =£862.50 and compensation for Sales Managers unprofessional conduct; breach of contract; and unreasonable customer approach.Estemate £862.50 plus 3% interest above bank rate on monies owed after 25-05-14.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Within the Final Reminder sent on 25-4-14, I stated that ''I am advised by the C.A.B.that in a final attempt to resolve this issue, I am required to serve to you a ONE MONTH'S NOTICE TO PAY. There fore, if the account is not settled on, or before, the TWENTY FITH DAY OF MAY 2014, procedure to settle by actions of THE SMALL CLAIMS COURT, will be activated''. No response was received and because of other preasures at that time, my daughter decided to await response. Given this further information, is it too late to act on your previous advice?
Ok - so you have already sent that. In this case you can just issue a claim
Thanks Alex:..You say just issue a claim, but does this still have to be done through the Courts?
Yes. You can issue it online but the process starts through the Courts
Thanks again for your advice and time on a Sunday morning...now please go and have your Sunday Lunch!
Thank you. Can I clarify anything else for you?
No thanks..I will now close with your Rating