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LondonlawyerJ, Advocate
Category: Law
Satisfied Customers: 803
Experience:  Solicitor with over 15 years experience.
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Good morning, The garage carrying out work on behalf of

Customer Question

Good morning,
The garage carrying out work on behalf of our car insurance, have taken over 2 months to fix our car already. Each time I phone up enquiring on a completion date, i'm given a date and time which they fail to stick to.
This has been ongoing for 6 week's whilst the vehicle itself has been with them for over 2 months.
If someone could please advise what my situation is here that would be extremely helpful
Submitted: 2 years ago.
Category: Law
Expert:  LondonlawyerJ replied 2 years ago.

Hello, I am a solicitor with 20 years experience. I wll try to help you with this.


Can you tell me what is wrong with the car and do you have a courtesy car under the insurance>

JACUSTOMER-jeg3an98- :

THank you.

JACUSTOMER-jeg3an98- :

The car was badly smashed up outside our house. We think someone had crashed into it overnight and we had to claim a substantial amount of repairs on our insurance. After several times of asking, AXA eventually provided us with a courtesy car for one month. We had to pay a further £60 for that and had to return it after a month. We have since been without a car. I also feel the courtesy car should be of a similar standard to our car which is an Audi TT. We were given a 107.


Why do they say it is taking so long. Under Supply of Goods and Services Act 2003 you have a right to have services carried out with reasonable care and skill within a reasonable time at a reasonable cost. Is there some reasonable explanation as to why this job is taking so long.

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