Hello my name is ***** ***** I will help you with this.
Did you not have travel insurance and on what basis did you assume it could be refunded?
Have you not booked holidays before and known deposits cant be refunded>
Do not book travel insurance until we pay the full amount for the holiday which this case would have been in July 2014.
Have been on many holidays and cruises and this problem as never arisen before ew are both in our seventies.
But you are no doubt aware that when you book a holiday, as you have done previously, if you cancel then you wont get the deposit back?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
I expect to be charged a reasonable admin charge ,but feel this is excessive
They need to show that any fee is reasonable.
I as told that the deposit was divided between the cruise line and the airline
Well the answer is still the same. There is one contract
Thank you I will try one more time with the tour operator but if they do not record phone calls or have an official complaints form then I do not hold out much hope
Indeed. That is why you may consider issuing a claim
Can I clarify anything else for you about this today?
No thankyou. for your advice and help Goodbye