Ok, was the cheque bounced or was it a closed account when you had the cheque?
But I assume you didn't know?
So you didnt pay it in to your account, they did?
Ok. What you should do is write a formal complaint to the bank and set out your position and register a formal complaint.
They will investigate this and report back to you.
If you are not happy with their response then you can complain to the Ombudsman. They offer a free, independent service and can investigate your complaint for free. Their website is: www.financial-ombudsman.org.uk
That should resolve your matter.
Can I clarify anything for you about this today please?
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