hello I am a solicitor with 20 years experience. I will try to help you with this.
Are the accounts you tranaferred your money to your own accounts? How much have you lost?
No the accounts are not my own accounts
all we had
What have Action Fraud done so for?
they wanted to visit but did not turn up
I suspect not much. You should chase them and make sure that your case is a priority.
ok but what chances havei got
You need to call regularly if they miss appointments get on the phone and get them back round asap.
ok but what are their liabilities
do they have to help me
or is it just support
I mean is there a change that we get our live savings back
In terms of who is responsible for this well obviously primarily it is the fraudsters but they seem to have got round Santander's security which may raise a question of negligence on their part. YOU may be able to sue them for your lost money.
have you seen this kind of fraud before
is there a chance that we can win
i would have no chance no?
Fraud action is effectively the City of London Police. They have duty to investigate crime generally, and a degree discretion about which cases they give priority too. That is why you need to )politely but insistently and regularly make them treat your case as a priority. You have a much better chance of establishing negligence by Santander if the police investigate and work out how the security was breached.
You may be able to get the ombudsman involved as well to adjudicate on what has happened to you. http://www.financial-ombudsman.org.uk/consumer/complaints.htm. If the police ever catch the offenders you may get a compensation order in those proceedings which again is a reason to encourage the police to investigate.
You are in a difficult position because it is always difficult to establish that one person (Santander) is responsible for the wrongful actions of another (the fraudster).
There may well be other people who have been the victim of the same scam. Eg http://www.theguardian.com/money/2014/aug/16/scams-fraud-sanks-santander-telephone
IF you can find a way to contact any of these people perhaps through emailing the journalists you may be able to get realistic idea ofwhat is likely to happen.
I hope this helps.
Hello. Is there any other help I can give you? I would be grateful if you would please rate my answer as if you do not do so I will not be paid for answering your question.