they are claiming compensation of £50 per hour to visit me to explain problem to see new replacement door colour option.
The problem I have is the original colour is discontinued and we have offered full replacement in a very similar colour.
They want £50 per hour to remove and to replace new doors this amounts to £1200 which I cannot afford so I have offered full refund and removal and disposal of faulty kitchen doors at my cost.
Do I have to pay the VAT as well in the refund as he would have claimed this back on purchase.
£1675 + vat = £2010
sorry their claiming £1200 + vat
yes they want £1200 + vat in addition to full refund of the doors
I have offered to remove and dispose of the doors this has been declined and they want £50 an hour + vat to do this themselves
The latest information is that they are making the doors themselves and want us to to pay for materials and labour !
this is in addition to the full refund and in addition to the labour fee of £1200+vat
I have refunded the full amount of doors £2010 inc VAT to their bank account today.
They have said they want the outstanding £1200+vat before they can commence the replacement doors
Thank you for your assistance so far.
bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
they have now sent me an invoice.
to remove damaged doors purchased and replace with custom made veneered doors £1200 +vat = £1400
I will leave this till after the holidays now as we close today so there will be no communication until january
have a good one.
need to give you a tip :-)
trust all is well and had a good xmas/new year.
Our friend has now send the following
Breakdown of Cost for Replacing Faulty Zebrano Doors - All Cost are Ex VAT
22mm MDF Core x 6 Sheets @ £21.00 = £126.00
Labour (cutting to size) - 4 hours @ £37.50 = £150.00
Walnut Edging & Finger Pull Edge
10mm x 22mm @ 118 metres = £130.00
40mm x 22mm @ 118 metres = £125.00
Labour for applying edging and finger pull edge - 8 hours @ £37.50 = £300.00
delivery to veneerers 1 hour @ £37.50 = £37.50
Zebrano veneer & walnut balancer (including labour) = £650.00
Collection of veneers from veneerers 1 hour @ £37.50 = £37.50
Machining of finger pulls including sanding after machining 6 hours @ £37.50 = £225.00
Sanding of veneers pre-lacquering 6 hours @ £37.50 = £225.00
Lacquering of doors, 6 base coats and 2 top coats:-
Base coat clear lacquer + activator & Thinners £70.00
Top coat clear lacquer + activator & Thinners £70.00
Labour including sanding between coats 25 hours@ £37.50 = £937.50
Buffing of doors to high gloss finish 8 hours @ £37.50 = £300.00
Full installation of doors & drawers fronts including delivery 24 hours @ £37.50 =£900.00
Cost for the Above = £4,283.00
Received from S B Wholesale= £1,675.00
Outstanding Inv S B Wholesale = £1,200.00 (Invoice SI 248)
David Barham Furniture contribution = £1,408.50 - To keep our client happy and to get this situation resolved as quickly and professionally as possible
so where do I stand they stand legally ??
I charged them £1675 +VAT
and refunded £1675 + VAT
I have been told that their customer has paid £30,000 for the kitchen which has my doors ! of course there is appliances and granite worktops.
I think they expected real veneer in the first place if paying that amount of money.
So the client is expecting his doors to be replaced Free of Charge but my customer expected me to pay for the new veneered doors.
Do I have to offer some form of compensation to remove the doors ?
I was going to offer £150 which is a normal fitters day money.
ok please could you word this for me.