I own a small Glazing business, I buy my windows in and then fit them. My and most suppliers give a 1 year guarantee on moving parts ie hinges and locks. On this job a part has failed after 23 months and the customer had the window replaced at a cost of £920 and wants me to refund the money he has paid out via a letter from his solicitor. I cannot offer a guarantee longer than the manufacturers guarantee.I went thru a divorce last year and the business changed phone number and e mail address so he could not get hold of me quick enough to take a look,
Thankyou, i did not make the window and the part that failed was a coil spring that is in built into the window. It is a mechanical failure on the window and not the installation of the window that is the problem, also it depends on how the customer used the window ie with force or not, that is something i cannot prove. It clearly states on my guarantee that it is a 1 year guarantee although he seemed to think it was 5 years when he e mailed me. I replied i have his file in front of me and it clearly states 1 year. I heard no more from him until now. If i refuse to pay he will take me to court to get the money back plus costs, is this a case i will lose?