yes we did look round the property, but since we looked 2weeks ago damp has appeared. we didn't look at the window locks or the door fittings.
we were also tolled that the beds would be removed.
THE PERSON WHO SHOWED US AROUND SAID AT THE TIME THERE WAS NO DAMP.
I FEAL THAT WE HAVE BEEN MIS- LEAD
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
THE ESTATE AGENT HAS AGREED TO REFUND THE MONEY £1,490.00. EXCEPT THERE ADMIN FEES £297.00. WOULD I BE INTITELED TO RECOVER THIS.
I have received a letter telling me they will return my £1,490.00, but there admin fee of £295.oo will not. As the agent who I hold responcable for misleading us, not the land lord I wish to claim back this fee.Is this possible to do and how do I go about this.
thank you very much