Hello my name is ***** ***** I will help you with this.
For now please let me know how you paid for the break please?
£238 to Wowcher
and additional £277 for extras
sorry- £278 to Wowcher
so a total of £555
Was it by credit card?
have been on to them- they are not hopeful because I authorised the payment, although I believe it to be fraudulent
They are sending me a form...
So you have paid several people or one company?
Did you pay one company £555?
2 people- Wowcher and Travel Unravel
Ok - which charges do you dispute?
Did you authorise the charge, I assume not
The charges were not clear at the time.
I did question the amount- but have still had no break down
Ok, if you paid by credit card then you can dispute it with the credit card company. They are jointly liable under Section 75 of the consumer credit act.
Therefore dispute it with the credit card company and they can investigate on your behal.
* behalf *
Ok- that is in hand
If you did not authorise ferry crossings, upgrades etc then these should not have been charged
That is all you need to do at this stage
Can I clarify anything else for you today please?
Is that all I can do?
If that fails?
Small claims court?
I just want to know EXACTLY what I have been charged for and why!
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
OK- that's great - thank you. Fingers crossed it will not come to that!
Can I help with anything else?
That's it thanks
Great. If I could ask you to rate my answer before you go today - the button should be at the bottom of the screen
If you need more help please click reply