Hello my name is ***** ***** I will help you with this.
Have you raised this with the Council please?
What was the Councils response?
Ok, what you need to do is WRITE to the Chief Executives Office. That Office will investigate your complaint and report back to you.
You also need to write to your local Councillor who can take this mater up on your behalf. Remember they are elected officials and therefore should be doing the work that their residents require.
So take those two options
If that does not do any good then you can complain to the Ombudsman, but you can only do that when you have a final response from the council.
They offer a free, independent service and can examine your complaint for free at: www.financial-ombudsman.org.uk
That should resolve the issue
Can I clarify anything for you about this today please?
The MP can't do anything as this is a local decision taken by the Council
Expect for the Ombudsman.
You can't do that until you have a final response from the Council
Ok. Can I clarify anything else for you?
Those matters will be contained within the various regulations set out by the Government. What they are, I have to confess I do not know.
But in any event the Ombudsman can investigate this for you, if you raise this as part of your complaint.
Can I clarify anything else for you?