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Thank you. I am joint executor and trustee with the solicitors.
Under their "Terms of Business", they state if the client is unhappy with the quality of service, they should speak with their Matter Controller or, if prefering , the Supervising Partner. Also, the firm has a complaints policy, available on request and "a complaints procedure that means all complaints are reported to and reviewed by our management".
Personally, if I was, say, to receive, satisfactory outcomes in the next couple of weeks, I would not complain. The trouble is, they have hardly communicated in the last three months or so and not all since the end of November. It would be preferable to be kept informed , including the important details about how the trusts are to be administered. I also have about £500 owing to me - since August - from the estate as I have paid for my brother's ( he is one of the persons under the trust funds) car insurance and car breakdown membership - my Late Mother used to do this and the idea is to continue this arrangement.
Yes, some time ago. There was confirmation of their fees. Is this what you mean?
Yes. I received an account of the assets and the debts of the estate. All the debts are paid (they did this for me some months ago).