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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have just tried to CANCELL my phone internet service with

Resolved Question:

I have just tried to CANCELL my phone internet service with chess telecom and been told I am locked into a contract until 2016 I have nothing in writing but when I extended my contract earlier this year I told the m I was moving and asked for everything in writing which I did not re cieve and have now been told they do not do written agreements .i was never told tha t and aske d at least twice to receive a written contract. They are saying its £1300.00 to canx. Where do I stand please
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Alex Watts :

Hello my name is ***** ***** I will help you with this.

Alex Watts :

Have you asked them for a copy of the contract in writing please?

Customer: Yes they have said they do not do that
Alex Watts :

What you need to do is write and request a copy under the Data Protection Act.

Alex Watts :

They MUST then provide you a copy in law.

Alex Watts :

They have a limited time to do this.

Alex Watts :

If they can not then you are not bound.

Alex Watts :

So that is the first step

Alex Watts :

Can I clarify anything for you about this today please?

Customer: Yes they say they do not do written contracts
Alex Watts :

They can't refuse this. Its the law.

Alex Watts :

If they dont have a written contract then in law you are not bound

Alex Watts :

It must be in writing or another firm of agreement

Alex Watts :

I would write and ask for everything they have on you in any event under the Act.

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