Hello my name is ***** ***** I will help you with this.
Have you gotten a second opinion at all please?
I am not sure how this works. Can you answer my question?
Yes, this is a question and answer site, so we can't do work for you
But this is what you need to do:
1) Write to the Chief Officers Office at the Council and make a formal complaint
If there has not been any change in circumstances then the level of care should be the same
That department is independent of the Council and consider your complaint after they review it
They are separate from the Council and can investigate any complaint you have. They offer a free service and are found at: www.lgo.org.uk
A Court can agree with the decision or remit it back for further consideration
As these proceedings are in the High Court you would need a Solicitor which you would have to pay for as legal aid has been cut.
That is why you should go through steps 1) and 2) first.
Can I clarify anything for you about this today please?
I have sent strong complaints to the managers concerned and they say they have forwarded them to their complaints department. Would this be the same independent service you are describing above, or should I contact themseparately? And what about the ombudsman?
Ok - but you need to complain to the Chief Officers office, because they need to provide you with a final response to go to the Ombudsman,