Hello my name is ***** ***** I will help you with this.
For now please give me a brief summary of what has happened and what you want to achive.
But at this stage I only need a summary.
Hi Alex. Ok here goes.
I opened an account with ASOS a few months back and order an item which was delivered and received without issue.
I then placed another order for a number of items totalling over £600. This was delivered and left outside my house. When I opened the package some items were missing. I contacted ASOS straight away to inform them and was told to wait 24-48 hours to see if the other items arrived.
Within a few hours I received the following email:
So they closed the account.
Ok -so what do you want to achieve?
Sorry, cutting to the point I want a refund for the items not received but they are refusing to respond to me now other than their last response
Ok -so you want a refund, what is the total value outstanding?
It's approximately £550
You need to write (not email) and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Ok thank you. Do you think the letter will make them refund me or will I need to go down the small claims route?
I imagine they will refund once a small claim is issued.
Does that help?
Yes that's very helpful, thanks very much
Can I clarify anything else for you today?
No that's all thanks. Merry Xmas!
Happy Christmas Eve eve
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