Hello David my name is ***** ***** I will help you with this.
For now please clarify is there anything in writing regarding the offer for your bike? Did you give the impression it was the higher spec?
Was anything signed re the new bike and it said yours was part ex?
Thanks. Did you pay anything?
Thanks. Its bad news then I am afraid.
If nothing was in writing you are stuck. It may have been a verbal offer but with vehicles etc they are subject to contract
This means either party can pull out at any time until your signature is on the order.
Therefore sadly on that basis they can pull out, because there was not a binding final written confirmation
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Sadly yes of course and on Christmas Eve as well
You can of course appeal to their Christmas good will
Can I clarify anything else for you today David?
If I could ask you to rate my answer before you go today please - the button should be at the bottom of the screen
If you need more help please click reply
Happy Christmas Eve Eve!