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Hello my name is ***** ***** I will help you with this.
Have you formally written to the Council to complain please?
No just informal
My solicitor has tried without result
I have your reply but no information just reading mail ?
You should write to the Chief Officer of the Council and make a formal complaint.
That department will investigate the matter and report back to you.
If that does not resolve the matter then you can complain to the Ombudsman. They are independent of the Council and can examine your complaint for free. They are located at: www.lgo.org.uk
That should resolve the matter
Can I clarify anything for you about this today please?
Thank you I will try that