Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : What does the debt show as a default or missed payment please?
I do not have the details right now. The debt was on a Debenhams credit card that I purchased at a Debenhams store in April 2014. I didn't realise it was a credit card until I received the monthly payment and a fine for missed payment. I thought it was a "nectar" card instead. I received a phone call from D. and I paid the sum they required. I specified that I did not want the card anymore and I asked the customer service operator to close my card. I was under the impression that the card was going to be closed at that point. I receive a further request of payment from D. in the october and back then, I tried to figure out why I still had a debt pending. I closed the card "again" and payed my fine again. I am sure that I have no pending issues with D. at the moment as I have received a written letter of confirmation that my card is closed and my debt cleared. Unfortunately Equifax weighs this issue very heavily against my credit score. I feel that Equifax judgement of this event is far too severe.
Alex Watts : Is it Equifax's own score? Not external?
Yes, it's Equifax own score. What do you mean by external?
Alex Watts : Ok if it's Equifax's internal score you have nothing to worry about. That is for your benefit and they do not share your score with anyone else.
Alex Watts : But not being on the electroll roll and having adverse history in terms of the Debenhams account does affect how lenders perceive you.
Alex Watts : But they don't use the score from Equifax and only use the information provided to come up with their own score.
Alex Watts : But you need to check to see if the Debenhams account is a missed payment or default.
Alex Watts : If it is a missed payment only then after 12 months lenders tend not to worry about it.
Alex Watts : If it is a default then it will be of more concern, but then it's a matter between you and Debenhams as Equifax only display what Debenhams provide them with.
Alex Watts : Can I clarify anything for you about this today please?
I will check with Debenhams and clarify if it is a default or a missed payment. Thank you for your advice. And happy 2015.
Alex Watts :
Can I clarify anything else for you/