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Thank you. If it isn’t in the paperwork which they sent to you and which you signed then they cannot charge it, it’s as simple as that. If they deduct it from your money received from the insurance company, and it wasn’t in the agreement you signed with the solicitor, then make a complaint to the firm’s Complaints Partner and if that doesn’t work, make a complaint to the Legal Ombudsman.
It must be clearly stated that they will take 25% a a success fee otherwise they cannot take it