Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know how you paid for the meal.
Alex Watts : Also are you based in the uk?
Thank you Alex for getting back to us. I am equally based in the UK. The meal was paid for via Credit card by my husband, a UK resident and native. We are both top tier with said property, although this in first instance has little relevance. I am prepared to forward original correspondence - an account of events sent to the hotel Director, and his response - all for clarification.
We still retain the Credit card receipt.
Alex Watts : You should first raise a complaint with the credit card company. They are jointly liable under section 75 of the consumer credit act.
Alex Watts : If they do not uphold your complaint then you can issue a claim.
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
Dear Alex, for payment we used a Singapore based American Express, in which case, I would like to know if this is still the approach to follow?
Alex Watts : Probably not under section 75 as this is for uk cards.
Alex Watts : But you can still issue a small claim In the Uk
Dear Alex, for payment we used a Singapore based American Express (Platinum). I would like to know if the approach you suggested would still be advised? I assume that step 1 and 2 would still be viable?
Alex Watts : Step 1 section 75 consumer credit act no.
Alex Watts : Does that help?
Alex Watts : But step 2 small claims court yes
Should we send a claim to the hotel group. This would have been our first attempt. How should we contact the Hotel group, if at all?
Alex Watts : yes it would be the hotel group and that is who you would issue a claim against.
Thanks. We will proceed with the suggested approach. I will return if necessary.
Alex Watts : Great. Can I clarify anything else for you?
Just one more thing you mentioned. Can we ask our credit card company to refuse payment post transaction?
Alex Watts : sadly not.
Alex Watts : there may be a similar law in singapore to the uk equivalent
That is a shame. Thanks for now. As I mentioned, I will return if necessary. Many thanks for your assistance. Have a pleasant day.
Alex Watts : And you. If I could ask you to rate my answer before you go today, the button should be at the bottom of the screen.
Alex Watts : If you need more help please click reply