Hello my name is ***** ***** I will help you with this.
Is it automatic renewal or are they saying you actually made a call to them?
Do they have a copy of the email please?
No, they phoned me, which I do not recall which enabled them to increase my contract for a futher year.
i could phone BT to send the email to me
sorry i have to go out in10 mins do i save & exit
I give up you. You have just taken £38 from my bank account just to ask stupid questions. You obviously have not read my email to you properly. I will be phoning the Communications Ombandsman tomorrow to get my money back.
Yes I have. What I want to know is whether a valid agreement can be made over the phone.