Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know what is it you want to achieve?
Can isupply Energy demand payment for the 11 months they did not action the Direct Debit apart from the first one noe the contract has finished and we only new of this issue 2 days ago
Alex Watts : Did you use the energy ?
Alex Watts : do you actually owe a balance on the account?
Yes of course we were on a fixed price contract
Alex Watts : Ok, so the issue is they haven't really taken payment when they ought to have done?
Correct and that contract has now ended
Alex Watts : Ok. Well technically you do owe it and in law they have 6 years to pursue any debt. Sadly you still have to pay it, but they should honour the monthly payments.
Alex Watts : But you can't get it written off because they do have 6 years.
Alex Watts : But they can't insist on full payment, they should allow it over the period agreed.
Alex Watts : I am sorry if this is not the answer you want and it is not the answer I want to give you, but I have a duty to be honest
Alex Watts : Can I clarify anything for you about this today please?
Thank you that's all we needed to know