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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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sorry ,,i was on before ,but didn't know what to do ,,,anyway

Customer Question

sorry ,,i was on before ,but didn't know what to do ,,,anyway ,once i was in a LOT of dept ,so just done balance transfares with different banks ,,I have no problem with paying £38 pounds ,,but as I have 3 banks to investigate ,is that £38 pounds per bank ,,,confused
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : i am not sure what your question is?
JACUSTOMER-19wtebwi- :

Hi Alex ,,I was in thousands of dept and worked hard to clear this ,,I was doing balance transfares ,so wondered if I was paying PPI to any of these banks ,I got in touch with one of these banks ,Barcley,which I did pay PPI unknown to me ,,,so they paid me ,,the others I don't know ,,

Alex Watts : Ok, so you want to reclaim PPI from the other banks?
JACUSTOMER-19wtebwi- :

Hi Alex ,,sorry I had to do something very important ,,,so yes I would like to know did I pay PPI to these banks ,,,

JACUSTOMER-19wtebwi- :

Are you coming back to me alex

JACUSTOMER-19wtebwi- :

Anybody ???

Alex Watts : Yes I am here but was just on another screen.
JACUSTOMER-19wtebwi- :

Hi alex ,sorry

Alex Watts : You need to write to each bank and make a formal claim in writing.
Alex Watts : They will investigate the matter and see whether You have PPI
Alex Watts : If they reject the claim only then can you complain to the financial ombudsman.
Alex Watts : They offer a free, independent service at www.financial-ombudsman,org.uk
Alex Watts : That should resolve the matter.
Alex Watts : Can I clarify anything for you about this today please?
JACUSTOMER-19wtebwi- :

so ,thats it ,So I paid you just for that information ,,No it was £38 pounds for nothing ,,,

Alex Watts : What is it you want me to tell you?
Alex Watts : I can't write for you.
Alex Watts : I can only tell you what to do.
Alex Watts : You have to write to the banks and if they reject the claim go to the Ombudsman
Alex Watts : That is the process you must follow.
Alex Watts : Each bank has a process to follow.
JACUSTOMER-19wtebwi- :

forget it Alex

Alex Watts : for example Barclays.
Alex Watts : Their procedure is detailed here
Alex Watts : http://www.barclays.co.uk/Generalinformation/PaymentProtectionInsurancePPI/P1242592293882
Alex Watts : You complete a questionnaire and send it back to them.
Alex Watts : But each bank is different
Alex Watts : Can I clarify anything else for you?
JACUSTOMER-19wtebwi- :

have drink on my £38 pounds Alex ,,which I can ill afford ,you could have told me in 4 words ,,WRITE TO YOUR BANK ,,but you didn't did you ?,,,

Alex Watts : You have rated bad service. What else is it you would like to know?
Alex Watts :

What else would you like to know?