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Hello, I am a solicitor with 20 years experience. I will try to help you with this.
The primary responsibility in ensuring that needs in terms of adaptation and safety are met lies with the local authority not the land lord. If there are things that are not satisfactory should be raised with them. It may be that the landlord is not fulfilling his agreement with the council. If so it is the council who can enforce. If they fail to act then it is the council you should take action against.
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Sorry the rating was not clear. The service was good and clarified my brothers position.