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my name is ***** ***** I will help you with this.
please let me know whether their terms of policy allows them to exclude ?
Pleased to hear that. I have a "new policy" and have full flood cover. Does that help ?
But does it exclude paying out if you are going to rebuild?
The first loss adjustor (from the insurance company) said that I could accept a cash settlement instead of having works done. Plus they've strung the case out long, knowing I was tyring to uplift my property value by getting some sort of planning permission. What do I need to look the insurance policy ?
Yes indeed. But do their own terms of the policy say they wont pay out if you are going to rebuild? It should be in the policy.
I'll get reading...
OK. I will advise on the basis below:
1) If it DOES have a clause that says that then you are stuck
Just getting planning permission to me doesn't mean that I will build but more just plot value uplift.
This is because their policy sets out the terms and conditions of the contract. So their policy is an agreement
I agree, just getting planning permission doesnt mean you will build
2) If they do NOT have it in their terms they can not refuse payment
Again above reasons, they can not just say, oh we are not going to pay out
Either way you can write and complaint and ask that it is investigated.
They will do this. Ask them exactly what clause they are relying on in their property.
They should be able to point out exactly where their exclusion clause is
If that does not resolve the complaint then you can go to the Ombudsman.
They are free, independent and can examine your complaint.
Their website is: www.financial-ombudsman.org.uk
Can I clarify anything about this today please?
That's fine. Thank you.
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