Alex Watts : my name is ***** ***** I will help you with this.
Alex Watts : please let me know whether you paid by debit or credit card and they are based in Bolton, UK?
I paid by Debit card, Rivington lodge is in Bolton BL6 5UZ
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : Can I clarify anything about this today please?
Alex Watts : If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation .
Could you tell me what the cost would be to take up the proceedings at the small claims court,please?
Alex Watts : Court fees are listed here
Alex Watts : https://www.justice.gov.uk/courts/fees
My husband and I are in our eighties, is it possible to claim these court expenses from Rivington Lodge?
Alex Watts : Does that help?
Alex Watts : Yes it will be able to.
Alex Watts : Court fees are added to the claim automatically.
Many thanks information