Hi Alex. I paid 3600 pounds sterling.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdfand take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Alex, That's really helpful. Thanks. Let me just go back to my engineer and understand the costs we are talking about and I'll come straight back to you with any additional Qs before close of business today. Thanks again for your prompt advice. Andrew
Alex, Thanks for your contact. Having written a number of emails offering to come to an agreement on repairing the vehicle (no reply) I have now formally written to the other party as you advised (recorded delivery) and am awaiting a reply which I am pretty sure I will not receive within 14 days of his receipt of my letter. At that point I will use the links you gave me and initiate court procedings. I see a number of potential avenues e.g; Trades Descriptions Act, Sale of Goods Act. Which would you recommend as the safest? I am a serving soldier and need this to go right first time - I cannot afford it to fail. Thanks again, Andrew