If you do a search on Google, you will find that this is a common “scam”. It’s not actually a scam as such, it’s just that they make it so difficult to deal with everything and their advertising is misleading and bordering on misrepresentation that everybody falls for this.
I have known several people in the same situation and you could well have an uphill struggle getting your money back.
I am surprised that the company is still in business and that they still have the facility to take card payments. Because they are in the United States I assume that you did pay by card or PayPal.
If you paid by PayPal then file a dispute with PayPal. If you pay by credit card, file a section 75 claim with the credit card company. If you paid by debit card (never a good idea for the payment of goods particularly from overseas) then ask the bank to chargeback the debit card. This latter course of action is going to be the most problematical because they are very reluctant to do that if you have had the goods. You may end up having to pursue that through the Financial Ombudsman as a complaint against the bank.
Finally, I suggest that you refer the matter to Action Fraud which is actually run by the police and coordinates all the fraud activity. They won’t investigate or deal with this matter for you but unless everyone reports it, they will continue to get away with it.
Can I clarify anything for you?